It's a Managed Service

In the technology world, a company like Catholic Church Websites is called an "application service provider" or ASP.

We’re also appropriately called a “managed service provider” because we manage all aspects of your solution:

• backups
• software
• hardware
• datacenter
• security patches
• updates and technical support.

It's all bundled into a single service so that you can focus on using our solution rather than supporting it.

It's a Managed Service

In the technology world, a company like Catholic Church Websites is called an "application service provider" or ASP.

We’re also appropriately called a “managed service provider” because we manage all aspects of your solution:

• backups
• software
• hardware
• datacenter
• security patches
• updates and technical support.

It's all bundled into a single service so that you can focus on using our solution rather than supporting it.

Technical Service Level Guarantee

Connecting Member’s Service Level Guarantee ("Guarantee") is that the Connecting Members Service will be available 99.5% of the time. Connecting Members Services are the combination of Connecting Members-operated equipment, servers, circuits, and other data transmission facilities comprising Connecting Member's TCP/IP wide-area network.

The Connecting Members service is protected by multiple layers of physical, network and logical security.  We have state-of-the-art, layer 7 firewalls in place, allowing only necessary traffic into our system. Our servers are further protected by virus checking equipment to ensure that no malicious or damaging code can be executed - servers are completely scanned daily. Data integrity and redundancy is provided through disk to disk backups. The environment is backed up daily to a SAN located on another VLAN separate from the production web environment. The Internet source is a multi-homed connection providing failover redundancy through multiple carriers.

Data Center Infrastructure

• Full carrier class fiber connections over multiple tier-1 providers exceeding 200 Mbps
• Fully-redundant environment controls with three 20-ton Liebert air conditioners and two 10-ton Challenger 3000 air handlers
• Fault-tolerant power subsystems, including two backup diesel generators totaling 880 KvA and APC uninterruptible power supplies
• Secure card access to the facility - The datacenter has protected access to the building via security card access scanners.
• Fire sensors throughout the facility
• 24x7 monitored surveillance cameras at the entrance and inside the facility

Technical Service Level Guarantee

Connecting Member’s Service Level Guarantee ("Guarantee") is that the Connecting Members Service will be available 99.5% of the time. Connecting Members Services are the combination of Connecting Members-operated equipment, servers, circuits, and other data transmission facilities comprising Connecting Member's TCP/IP wide-area network.

The Connecting Members service is protected by multiple layers of physical, network and logical security.  We have state-of-the-art, layer 7 firewalls in place, allowing only necessary traffic into our system. Our servers are further protected by virus checking equipment to ensure that no malicious or damaging code can be executed - servers are completely scanned daily. Data integrity and redundancy is provided through disk to disk backups. The environment is backed up daily to a SAN located on another VLAN separate from the production web environment. The Internet source is a multi-homed connection providing failover redundancy through multiple carriers.

Data Center Infrastructure

• Full carrier class fiber connections over multiple tier-1 providers exceeding 200 Mbps
• Fully-redundant environment controls with three 20-ton Liebert air conditioners and two 10-ton Challenger 3000 air handlers
• Fault-tolerant power subsystems, including two backup diesel generators totaling 880 KvA and APC uninterruptible power supplies
• Secure card access to the facility - The datacenter has protected access to the building via security card access scanners.
• Fire sensors throughout the facility
• 24x7 monitored surveillance cameras at the entrance and inside the facility